Frequently Asked Questions (FAQs)

Welcome to the Kupola FAQs page! Here, you’ll find answers to common questions about Kupola and Kupola Jr., including how to manage screen time, block apps and websites, track your family’s location, and use brain development tasks to reward your kids. Whether you’re a new user or need help with a specific feature, we’ve got you covered.

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  • What is Kupola?

    Kupola is a free parental control app that helps parents manage their kids' screen time, block inappropriate apps and websites, track family locations, and provide brain development tasks to reward screen time.

  • What is Kupola Jr.?

    Kupola Jr. is the companion app installed on your child’s device that works with the parent’s Kupola app. It helps manage screen time, block apps and websites, and track the device’s location.

  • Is Kupola free to use?

    Yes, Kupola is a free parental control app with no hidden charges. It offers 24/7 customer support to assist users.

  • Is Kupola available on both Android and iOS?

    Yes, Kupola is compatible with both Android and iOS devices.

  • How do I set up Kupola on my child’s device?

    Download the app from the Google Play Store or Apple App Store, create an account, and follow the on-screen instructions to link your child’s device.

  • Does Kupola offer customer support?

    Yes, Kupola provides 24/7 customer support to help with any issues or questions.

  • How does Kupola’s screen time management work?

    Kupola allows parents to set daily screen time limits for their kids' devices. Once the limit is reached, the device will be locked.

  • Can I customize screen time limits for different days?

    Yes, Kupola allows you to set different screen time limits for weekdays and weekends.

  • What happens when the screen time limit is reached?

    The child’s device will be locked, and they will need parental permission to unlock it.

  • Can I remotely adjust screen time limits?

    Yes, parents can adjust screen time limits remotely through the Kupola parent app.

  • Does Kupola notify me when screen time is about to end?

    Yes, Kupola sends notifications to both parents and kids when screen time is almost over.

  • How does Kupola’s app blocker work?

    Kupola’s app blocker allows parents to block specific apps or games on their child’s device. Once blocked, the app cannot be accessed unless the parent unblocks it.

  • Can I block apps based on categories?

    Yes, Kupola allows you to block apps by category, such as social media, games, or entertainment, making it easier to manage your child’s app usage.

  • Can my child unblock apps without my permission?

    No, only parents can unblock apps through the Kupola parent app. The app blocker is designed to prevent kids from bypassing restrictions.

  • Can I schedule app blocking for specific times?

    Yes, Kupola lets you set schedules to block apps during specific times, such as homework hours or bedtime.

  • Does the app blocker work on all types of apps?

    Yes, Kupola’s app blocker works on all apps installed on your child’s device, including pre-installed system apps.

  • How do I unblock an app if needed?

    Parents can unblock apps at any time through the Kupola parent app. Simply go to the app blocker settings and remove the app from the blocked list.

  • What are brain development tasks in Kupola?

    Brain development tasks are educational activities designed to improve kids' cognitive skills. Completing these tasks rewards kids with additional screen time.

  • What types of tasks are included?

    Tasks include puzzles, math problems, memory games, and other age-appropriate activities.

  • Can I customize the tasks for my child?

    Yes, parents can select tasks based on their child’s age and interests.

  • How are rewards for tasks calculated?

    Parents can set the amount of screen time rewarded for completing tasks.

  • Are the tasks suitable for all age groups?

    Yes, Kupola offers tasks tailored for different age groups, from preschoolers to teenagers.

  • How does Kupola’s family locator work?

    Kupola uses GPS to track the real-time location of family members on a map.

  • Is the location tracking accurate?

    Yes, Kupola provides accurate real-time location updates.

  • Can I set up safe zones for my child?

    Yes, parents can set up safe zones (e.g., home or school) and receive notifications when their child enters or leaves these areas.

  • Is the location tracking feature secure?

    Yes, Kupola ensures all location data is encrypted and only accessible to authorized family members.

  • Can I track multiple family members?

    Yes, Kupola allows you to track multiple family members simultaneously.

  • Does the tracker work without an internet connection?

    No, the tracker requires an active internet connection to provide real-time updates.