All your Kupola questions answered with simple and easy guidance

Explore helpful answers, setup instructions, and feature explanations, with simple guidance on devices, permissions, and differences across iOS and Android.

FAQs

Frequently Asked Questions

Know the detailed answers about product use, account setup, app install, payment and refund, etc. You can find some other frequently asked questions about parental control app.

  • What is Kupola?

    Kupola is a family safety and parental control app that helps manage screen time, track location, and protect children online.

  • How do I set up Kupola?

    Install the parent app on your device and the child app on your child’s device, then pair them using a QR code or login.

  • Do I need two separate apps?

    Yes, the parent uses the Kupola app, and the child uses Kupola Jr. for proper functionality.

  • Is Kupola available on iOS and Android?

    Yes, Kupola supports both iOS and Android platforms.

  • Can I use Kupola on multiple devices?

    Yes, you can connect multiple child devices and manage them all from one parent account.

  • How long does setup take?

    Most families are fully set up in under 5–10 minutes.

  • Do both devices need internet access?

    Yes, an internet connection is required for syncing and updates.

  • Can I customize settings right away?

    Yes, you can immediately set screen time, filters, and safety alerts after pairing.

  • Is there a free version of Kupola?

    Yes, Kupola offers a free plan with essential features.

  • Do I need technical knowledge to use Kupola?

    No, Kupola is designed to be simple and user-friendly for all parents.

  • Why isn’t my child’s device connecting?

    Check internet connection, ensure both apps are installed, and verify pairing is complete.

  • Why is location tracking not working?

    Make sure GPS and location permissions are enabled on your child’s device.

  • Why are screen time limits not applying?

    Confirm schedules are active and permissions are granted correctly.

  • What should I do if the app crashes?

    Restart the app, update to the latest version, or reinstall if needed.

  • Why are notifications not showing?

    Ensure notifications are enabled in both device settings and the app.

  • Why is data not syncing in real time?

    Delays may happen due to weak internet or battery-saving modes.

  • Why do some features work differently on iOS and Android?

    Platform restrictions can affect feature availability, especially on iOS.

  • What if my child deletes the app?

    You’ll be notified, and protections may stop until the app is reinstalled.

  • How do I reset my account or reconnect devices?

    You can remove and re-add devices from your account settings.

  • Where can I get help if something isn’t working?

    Contact support through the app or website for assistance.

  • How does Kupola help with screen time management?

    It allows you to set daily limits and schedules for device usage.

  • Can I create different routines for weekdays and weekends?

    Yes, schedules can be customized for different days.

  • Can I set bedtime restrictions?

    Yes, you can block device use during bedtime hours.

  • What happens when time runs out?

    Apps or the device can be locked until the next allowed period.

  • Can I allow extra time when needed?

    Yes, parents can instantly grant additional screen time.

  • Can kids earn screen time through tasks?

    Yes, Kupola supports rewards for completing chores or activities.

  • Can I pause the device instantly?

    Yes, you can lock the device at any time.

  • Does Kupola encourage healthy habits?

    Yes, it promotes balance between screen time, study, and rest.

  • Can I track usage patterns over time?

    Yes, you can view reports on screen time and app usage.

  • Can I control specific apps instead of the whole device?

    Yes, you can set limits for individual apps.

  • Can I track my child’s real-time location?

    Yes, Kupola shows live location updates.

  • What is location history?

    It allows you to see where your child has been over time.

  • What are geofences?

    Geofences are virtual boundaries that trigger alerts when entered or left.

  • Does Kupola have an SOS feature?

    Yes, children can send emergency alerts with their location.

  • Will I get alerts when my child arrives at school?

    Yes, you can set alerts for specific locations.

  • Can I see the battery status of my child’s phone?

    Yes, you’ll receive low battery alerts.

  • How accurate is location tracking?

    Accuracy depends on GPS and network conditions.

  • Does Kupola work in all locations?

    It works anywhere with internet and GPS availability.

  • Can I track multiple children at once?

    Yes, you can monitor all connected devices in one dashboard.

  • Is location tracking always on?

    It depends on your settings and permissions.

  • Can both parents use Kupola?

    Yes, multiple caregivers can access the same account.

  • Can I manage all children from one place?

    Yes, everything is controlled from a single dashboard.

  • Does Kupola support co-parenting?

    Yes, it allows shared access and management.

  • Can I assign different rules to each child?

    Yes, settings can be customized per child.

  • Does Kupola include a family calendar?

    Yes, it helps organize schedules and activities.

  • Can I communicate with my child through the app?

    Yes, depending on features available in your plan.

  • Can I manage permissions remotely?

    Yes, all controls can be adjusted from your device.

  • Does Kupola help reduce family conflicts over screen time?

    Yes, clear rules and automation help avoid arguments.

  • Can I temporarily relax rules?

    Yes, settings can be adjusted anytime.

  • Is Kupola suitable for all age groups?

    Yes, it can be tailored for different ages and needs.

  • How does Kupola protect kids online?

    It uses filters and controls to block harmful content.

  • Can I block specific websites?

    Yes, you can manually block or allow websites.

  • Can I block apps or games?

    Yes, you can restrict access to selected apps.

  • What is SafeSearch enforcement?

    It ensures search engines filter explicit results.

  • Are filters customizable?

    Yes, you can adjust them based on age and needs.

  • Can my child bypass restrictions?

    No, parental controls cannot be changed without permission.

  • Does Kupola monitor browsing activity?

    Yes, it provides insights into online usage.

  • Can I limit internet access times?

    Yes, you can schedule when the internet is available.

  • Is my child’s data private?

    Yes, data is securely stored and protected.

  • Does Kupola comply with privacy regulations?

    Yes, it follows standards like GDPR and COPPA.

legal

Privacy & data control

Clear privacy, terms, cookies, retention, deletion policies, and compliance details ensure transparency.

Compliance

Kupola GDPR & COPPA Compliance

Built with GDPR and COPPA requirements in mind to protect families and children’s data.

Compliance

Kupola CCPA Privacy Policy

Data is protected with encryption to reduce the risk of unauthorized access.

Compliance

Cookies Policy

Child information is only visible to approved parents/guardians in your Kupola family.

Compliance

Kupola Terms of Service

Adjust what’s shared, change settings, and manage permissions whenever you need.

Compliance

Kupola Privacy Policy

We collect only what’s necessary to deliver family safety, routines, and insights.

Compliance

Data retention & deletion

Manage history and request deletion when you no longer need the service.