Get help fast
The most common support topics one click away.
Quick Start & Setup Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to Install Kupola Parent App on Android Devices
Follow simple steps to install Kupola, create your account, and start setting up your family.
How to Install Kupola Parent App on iOS Devices
Learn how to install and set up the Kupola Parent App on your iPhone or iPad.
How to Install Kupola Jr. App on Android Devices
Set up Kupola Jr. on your child’s Android device and prepare it for connection.
How to Install Kupola Jr. App on iOS Devices
Follow the steps to install and configure Kupola Jr. on your child’s iPhone or iPad.
Setup & Troubleshooting Guides
Each section includes step-by-step guides, choose what you need and follow along.
Why Can’t I Connect My Child’s Device?
Fix common linking problems when adding or reconnecting a child device to your family.
How to Fix Missing Permissions
Check and restore the permissions Kupola needs for its features to work correctly.
Why Is My Child’s Device Showing Offline?
Learn what can cause connection problems and how to bring the device back online.
Why Are Kupola Settings Not Syncing?
Troubleshoot situations where schedules, limits, or other changes are not appearing on the child device.
Account & Family Settings Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to Add a Child to Your Family
Create a child profile and prepare it for connection with your child’s device.
How to Invite a Guardian
Invite another parent or trusted adult to help manage your family in Kupola.
How to Manage Guardian Roles and Access
Understand guardian permissions and control who can access and manage family features.
How to Manage Your Child’s Profile
Update your child’s profile information and review their connected device settings.
Healthy Routine Setup Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to Create a Screen Time Schedule
Set regular screen time schedules around school, bedtime, meals, and other family routines.
How to Set Daily Screen Time Limits
Choose how much screen time your child can have each day and adjust limits when needed.
How to Block or Allow Apps
Control which apps your child can access and make changes as their needs evolve.
How to Set Daily App Limits
Set individual time limits for selected apps to encourage more balanced device use.
Online Safety & Filtering Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to Set Up Internet Filters
Choose appropriate filtering settings to help manage the types of online content your child can access.
How to Enable SafeSearch
Turn on SafeSearch to help reduce inappropriate content appearing in supported search results.
How to Block a Website
Add specific websites to your block list and prevent access from your child’s device.
How to Allow a Website
Allow trusted websites when they have been restricted by your existing filtering rules.
Family Safety & Location Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to Set Up Kid Tracker
Learn how to view your child’s location and make sure location permissions are configured correctly.
How to Create Places and Geofences
Add important places such as home or school and create geofences around everyday locations.
How to Set Up Arrival and Departure Alerts
Get notified when your child arrives at or leaves a saved place.
How to Set Up No-Show Alerts
Receive an alert when your child does not arrive at an expected place within the planned time.
Family Collaboration Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to Use Family Chat
Learn how parents, guardians, and kids can stay connected and communicate through Family Chat.
How to Set Up and Use Family Calendar
Create family events, plan activities, and keep important schedules organized in one shared calendar.
How to Create and Assign Tasks
Create tasks for your kids, assign responsibilities, and keep track of completed activities.
How to Set Up Family Alarms
Create alarms for school mornings, activities, appointments, and other important family moments.
Activity Insights Guides
Each section includes step-by-step guides, choose what you need and follow along.
How to View Screen Time Insights
See how much time your child spends on their device and understand daily usage patterns.
How to Check App Usage
See which apps your child uses and how much time they spend using them.
How to View Installed Apps
Review apps currently installed on your child’s connected device.
How to Understand Daily Activity
Get a clearer picture of your child’s device activity throughout the day.
Email support when you need a real person
Send us a message and we’ll help you troubleshoot or set things up correctly. We typically reply within 1 business day.
- point 1
Child Device
So we can confirm what’s supported and match the right setup steps.
- point 2
Parent Device
Helps us troubleshoot notifications and dashboard behavior.
- point 3
Report the issue
Lets us identify whether it’s setup, permissions, or a feature limitation.
- point 4
Attach the Screenshots
Speeds up diagnosis so we can respond with the exact fix.
If you’re unsure about which details to include, simply describe the problem, and we’ll assist you.
Privacy & data control
Clear privacy, terms, cookies, retention, deletion policies, and compliance details ensure transparency.
Kupola GDPR & COPPA Compliance
Built with GDPR and COPPA requirements in mind to protect families and children’s data.
Kupola CCPA Privacy Policy
Data is protected with encryption to reduce the risk of unauthorized access.
Cookies Policy
Child information is only visible to approved parents/guardians in your Kupola family.
Kupola Terms of Service
Adjust what’s shared, change settings, and manage permissions whenever you need.
Kupola Privacy Policy
We collect only what’s necessary to deliver family safety, routines, and insights.
Data retention & deletion
Manage history and request deletion when you no longer need the service.
