Setup & Troubleshooting Guides
Find clear solutions for common setup and connection issues—choose the problem you’re experiencing and follow the steps to fix it.
Why Can’t I Connect My Child’s Device?
Fix common linking problems when adding or reconnecting a child device to your family.
How to Fix Missing Permissions
Check and restore the permissions Kupola needs for its features to work correctly.
Why Is My Child’s Device Showing Offline?
Learn what can cause connection problems and how to bring the device back online.
Why Are Kupola Settings Not Syncing?
Troubleshoot situations where schedules, limits, or other changes are not appearing on the child device.
Why Am I Not Receiving Notifications?
Check notification settings, permissions, and device configurations if Kupola alerts are missing.
How to Reconnect Kupola After a Device or System Change
Restore Kupola functionality after device updates, permission changes, or other system changes.
Privacy & data control
Clear privacy, terms, cookies, retention, deletion policies, and compliance details ensure transparency.
Kupola GDPR & COPPA Compliance
Built with GDPR and COPPA requirements in mind to protect families and children’s data.
Kupola CCPA Privacy Policy
Data is protected with encryption to reduce the risk of unauthorized access.
Cookies Policy
Child information is only visible to approved parents/guardians in your Kupola family.
Kupola Terms of Service
Adjust what’s shared, change settings, and manage permissions whenever you need.
Kupola Privacy Policy
We collect only what’s necessary to deliver family safety, routines, and insights.
Data retention & deletion
Manage history and request deletion when you no longer need the service.
