The most common support topics
Each section includes step-by-step guides, choose what you need and follow along.
Quick Start Setup
Step-by-step get started guides to create your family space, connect a child device, and turn on your first routine.
Healthy Routines Setup and Changes
Feature guides that explain schedules, daily limits, app blocking, and Attention Mode—plus how to adjust them anytime.
Family Safety Alerts and Location Tools
Feature guides for kid tracker, places/geofences, no-show alerts, low-battery alerts, and SOS—set up for real-life routines.
Fix Setup and Connection Issue
Troubleshooting guides for common setup blockers—permissions, linking errors, connection issues, and missing notifications.
Online Safety Setup and Filters
Feature guides for Internet Filters, SafeSearch, and Web Blocker rules how they work and how to fine-tune settings.
Account, Guardians, and Family Settings
Guides for adding kids, inviting guardians, managing roles, and keeping family settings consistent across devices.
Quick answers before you email us
Quick answers to the questions we get most from across setup, routines, safety, and privacy.
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I’m not receiving alerts or notifications, what should I check first?
Check that notifications are enabled for Kupola Parent on your phone, and confirm the child device is connected and has internet access.
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Does Kupola work on iOS and Android?
Yes. Kupola works on both iOS and Android, so families can manage devices across platforms from one parent account.
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What should I do if my child device won’t connect?
Kupola filters inappropriate content at the network level and enforces SafeSearch in supported browsers. When filters are on, they are clearly shown on the child’s device. Nothing is hidden or secret.
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How do schedules and daily limits apply?
Yes. You can create separate schedules for weekdays and weekends. This makes it easier to support school routines during the week and allow more flexibility on weekends.
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How do Internet Filters and SafeSearch work?
Geofence alerts notify you when your child arrives at or leaves specific places like school or home. Alerts are event based, so you get reassurance without needing to check constantly.
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Who can see my child’s information?
Kupola only tracks what is needed to support safety and routines, such as screen time, app usage, and location when features are enabled. You can turn features on or off at any time and clearly see what is being collected.
Email support when you need a real person
Send us a message and we’ll help you troubleshoot or set things up correctly. We typically reply within 1 business day.
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point 1
Child Device
So we can confirm what’s supported and match the right setup steps.
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point 2
Parent Device
Helps us troubleshoot notifications and dashboard behavior.
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point 3
Report the issue
Lets us identify whether it’s setup, permissions, or a feature limitation.
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point 4
Attach the Screenshots
Speeds up diagnosis so we can respond with the exact fix.
If you’re unsure about which details to include, simply describe the problem, and we’ll assist you.
Privacy & data control
Clear privacy, terms, cookies, retention, deletion policies, and compliance details ensure transparency.
Kupola GDPR & COPPA Compliance
Built with GDPR and COPPA requirements in mind to protect families and children’s data.
Kupola CCPA Privacy Policy
Data is protected with encryption to reduce the risk of unauthorized access.
Cookies Policy
Child information is only visible to approved parents/guardians in your Kupola family.
Kupola Terms of Service
Adjust what’s shared, change settings, and manage permissions whenever you need.
Kupola Privacy Policy
We collect only what’s necessary to deliver family safety, routines, and insights.
Data retention & deletion
Manage history and request deletion when you no longer need the service.
