Last Updated: September 17, 2026
These Subscription Terms explain how Kupola ("Kupola," "we," "us," or "our") subscriptions work — how plans are structured, when payment is taken, and how renewals and cancellations are handled.
This page should be read together with our Refund Policy, Terms of Service, and Privacy Policy.
1. Scope
These Terms apply to subscriptions purchased directly from Kupola through kupola.app.
Kupola subscriptions are not sold through the Apple App Store or Google Play. You do not need to install an app to subscribe, and you do not need a Kupola account at the point of purchase — see section 4.
2. Plans
Free
Available to every account, with no payment required. Includes family chat, family locator, app list, phone usage, low battery alerts, and SOS.
Kupola Family
$7.99 per month, or $59.99 per year.
Includes everything in Free, plus screen time schedules, daily limits, app blocking, internet filters, web blocking, geofencing, location history, tasks and rewards, attention mode, and instant phone lock.
Feature availability depends on your child's device. Some features are available on one mobile platform and not the other. The features page and the app describe what is available on each.
Prices are shown at checkout, including any applicable tax.
3. Free Trial
New subscriptions include a free trial.
- Paid features are available during the trial.
- No payment is taken during the trial.
- Cancelling before the trial ends means no charge.
- If you do not cancel, the subscription starts automatically when the trial ends and the first payment is taken.
We send a reminder before a trial converts. A free trial is available once per account.
4. Buying Before You Have an Account
You can subscribe on kupola.app before installing the apps or creating a Kupola account.
When you do:
- your subscription is recorded against the email address you used at checkout;
- after purchase you are prompted to create an account with that address;
- the subscription attaches to the account when it is created.
Use the same email address at checkout and at signup. If you use a different one, the subscription will not attach automatically — contact help@kupola.app and we will connect it for you.
5. Payment and Renewal
- Subscriptions renew automatically at the end of each billing period, monthly or yearly depending on the plan chosen.
- Payment is taken on the renewal date using the payment method on file.
- Renewal continues until cancelled.
If a payment fails, we may retry it. If payment cannot be taken, the subscription ends and the account moves to the free tier.
6. Cancelling
You can cancel at any time in the Kupola parent app.
- Cancelling stops future renewals.
- Access to paid features continues until the end of the period you have already paid for.
- At the end of that period the account moves to the free tier.
- Cancelling does not delete your account or your data. Deletion is a separate request, described in our Data Retention & Deletion Policy.
7. What Happens When a Subscription Ends
When a paid subscription ends — by cancellation, non-payment, or a trial that was not converted:
- the account moves to the free tier;
- features outside the free tier stop working;
- your account, family, and connected devices remain in place;
- data already collected is retained under our Data Retention & Deletion Policy.
You can subscribe again at any time.
8. Changing Plans
Switching between the monthly and yearly plan is not currently supported in the app.
If you want to change, cancel your current subscription and subscribe again on the plan you want once the paid period ends. If you would rather change sooner, contact help@kupola.app and we will arrange it.
9. Price Changes
We may change subscription prices.
Where we do, we will give notice before the change takes effect for your subscription, and the new price will apply from your next renewal. If you do not wish to continue at the new price, you can cancel before that renewal.
10. Refunds
Refunds are covered by our Refund Policy.
In summary: we offer a full refund within 14 days of your first payment, for any reason. After that, and on renewal payments, charges are generally non-refundable, though we review individual circumstances such as duplicate charges.
11. Payment Processing
Payments are processed by our payment provider. Kupola does not store full card details.
Your payment provider may retain transaction records under its own policies, independently of any cancellation or account deletion.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, services, or legal obligations.
When we do, we will update the "Last Updated" date at the top of this page. Material changes affecting an existing subscription take effect at your next renewal.
13. Contact Us
If you have questions about these Terms or your subscription, please contact us at:
Email: help@kupola.app
